Brother DCP-J125 Printer Troubleshooting Guide

Posted: September 14th, 2011 | Author: admin | Filed under: Tips & Tricks, Troubleshooting Guide | No Comments »

Brother DCP-J125 printer has many advantages compared to similar printers in its class. In order for this printer always operate properly, you must take care and maintenance Printer Brother DCP-J125 periodically. However, when you encounter problems when operating the printer, you can count on Brother DCP-J125 Printer Troubleshooting Guide before calling a technician. Below, there are several causes and solutions of the problems frequently encountered by users Printer Brother DCP-J125.

Brother DCP-J125 Printer Troubleshooting Guide is contained in the Brother DCP-J125 Printer User Manual.

B&W Print Only Replace Ink
Cause
One or more of the color ink cartridges have reached the end of their life.
You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print.
While this message appears on the LCD, each operation works in the following way:
Printing
If you click Grayscale in the Advanced tab of the printer driver you can use the machine as a black & white printer.
Copying
If the paper type is set to Plain Paper or Inkjet Paper you can make copies in black & white.
If the paper type is set to Other Glossy, Brother BP71 or Brother BP61 the machine will stop all print operations. If you unplug the machine, or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge.
Action
Replace the ink cartridges.

Cannot Detect
Cause
You installed a new ink cartridge too quickly and the machine did not detect it.
If you are not using Genuine Brother Innobella™ ink the machine may not detect the ink cartridge
An ink cartridge is not installed properly.
Action
Take out the new ink cartridge and re-install it slowly.
Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service.
Take out the ink cartridge and re-install it slowly until it clicks

Cannot Print Replace Ink
Cause
One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations.
Action
Replace the ink cartridges.

Cover is Open
The scanner cover is not completely closed.
The ink cartridge cover is not completely closed.
Action
Lift the scanner cover and then close it again.
Firmly close the ink cartridge cover until it clicks.

Data Remaining
Print data is left in the machine’s memory.
Action
Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

High Temperature
The print head is too warm.
Action
Allow the machine to cool down.
Ink Absorber Full
The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires the faster these boxes will fill up.
Note
Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.
Action
The ink absorber box or flushing box will need to be replaced. Contact Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.
Other reasons for cleaning are:
1 Machine automatically cleans after clearing a printer jam.
2 Machine automatically cleans after sitting idle for more than 45 days (infrequent use).

Ink Absorber NearFull
The ink absorber box or flushing box is nearly full.
Action
The ink absorber box or flushing box will need to be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.

Ink low
One or more of the ink cartridges are near the end of their life.
Action
Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print.

Low Temperature
The print head is too cold.
Action
Allow the machine to warm up.

Media Error
The memory card is either corrupted, improperly formatted, or there is a problem with the memory card.
Action
Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working.

Media is Full.
The memory card you are using already contains 999 files.
Action
Your machine can only save to your memory card if it contains less than 999 files. Try deleting unused files to free some space and try again.

No File
The memory card in the media drive does not contain a .JPG file.
Action
Put the correct memory card into the slot again.

No Ink Cartridge
An ink cartridge is not installed properly.
Action
Take out the ink cartridge and re-install it slowly until it clicks.

No Paper Fed
The machine is out of paper or paper is not properly loaded in the paper tray.
The paper is jammed in the machine.
The Jam Clear Cover is not closed properly
Action
Do one of the following:
? Refill the paper in the paper tray, and then press Black Start or Color Start.
? Remove the paper and load it again and then press Black Start or Color Start.
Remove the jammed paper by following the steps in Printer jam or paper jam
Check the Jam Clear Cover is closed evenly at both ends.

Out of Memory
The machine’s memory is full.
The memory card you are using does not have enough free space to scan the document.
Action
Copy operation in progress:
Press Stop/Exit and wait until the other operations in progress finish and then try again.
Delete unused files from your memory card to make some free space and then try again.

Paper Jam
Paper is jammed in the machine.
Action
Open the Jam Clear Cover (at the back of the machine) and pull out the jammed paper by following the steps in Printer jam or paper jam on page 40. Make sure the paper length guide is set to the correct paper side.
DO NOT extend the paper tray when you load A5 or smaller size paper.

Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX
The machine has a mechanical problem. –OR– A foreign object such as a paper clip or ripped paper is in the machine.
Action
Open the scanner cover and remove any foreign objects and paper scraps inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it.

Wrong Paper Size
Paper is not the correct size.
Action
Check that the Paper Size setting matches the size of paper in the tray. Load the correct size of paper, and then press Black Start or Color Start.

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